You know you’ve gotten big when you have to hire a contact center to handle your customer service operations for Europe. That’s what NJoy has just done, partnering with a UK firm called Ventrica to handle its service operations across Europe in several different languages.
Electronic cigarette brand NJOY selects UK-based Ventrica to provide customer service for UK and Europe
NJOY selected Ventrica due to their ability to offer native speakers for customer service across Europe, as part of NJOY’s drive to deliver exceptional and personal experiences for customers worldwide. To deliver this service, NJOY has supported Ventrica to increase the number of job opportunities in Southend-on-Sea, Essex, where Ventrica is based, as the brand grows across Europe. The outsourced contact centre is planning to double the size of its business over the next 18 months.
I’m not sure what the point of this story is other than NJoy has gotten really big.